Get in Touch With Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to suggest a brand we should be looking at? This page covers the ways to reach Best Casinos Canada and what happens once your message lands with us.
Ways to Get in Touch
Email is the best route for anything you want to raise with us, from a quick query about a welcome offer to a detailed note on how we've ranked a particular casino. Send your message to [email protected] and a member of our team will pick it up.
A short line explaining what your message is about helps us route it to the right person and get back to you sooner — whether that's a content question, a correction, or something else entirely.
What We're Happy to Hear About
- Questions on our reviews — If you want more detail on how a Canadian online casino was assessed, or why a free spins offer is listed the way it is, ask us directly.
- Corrections — Bonus terms, wagering requirements and payment options change often. If you notice something on the site that no longer matches what a casino is currently offering, we want to know so we can check it.
- Suggestions for coverage — If there's a Canadian casino brand, a payment method, or a topic around online gambling in Canada you'd like us to cover, tell us what you have in mind.
- Partnership enquiries — If you work for a casino operator, software provider or affiliate network and want to discuss working with us, introduce your organisation and what you're proposing.
- Concerns about gambling behaviour — If you or someone close to you is struggling with gambling, mention this in your message. We can point you towards Canadian support resources, though we are not a support service ourselves.
How We Handle Messages
Every email is read by a real person on our team — we don't rely on automated replies to close out enquiries. Our aim is to respond within two working days, though this can stretch slightly when we're updating reviews or working through a large batch of new casino launches. If your message needs input from someone specific, such as our editorial team, we'll make sure it gets to them rather than sitting in a queue.
Before You Write to Us About a Specific Casino
If your question relates to a live account, a deposit, a withdrawal or a bonus you've already claimed, we're not able to intervene on your behalf — that has to go through the casino's own support team, since we are an independent comparison site and not the operator. What we can help with is context: explaining how a particular bonus structure typically works, what a wagering requirement usually means in practice, or how a payment method compares to alternatives.
For general guidance on choosing where to play, our reviews and comparison tables across the site cover current welcome offers, game libraries and payment options for Canadian players. If you're looking at options outside the standard Canadian licensing framework, our page on trusted non-GamStop casinos covers a different segment of the market and sits separately from our main Canada-focused rankings.
Keeping Our Content Accurate
Casino offers, terms and licensing details shift regularly, and we rely partly on reader feedback to catch anything that's drifted out of date since we last checked it. If something you've read here doesn't match what you found when you visited a casino directly, tell us the date you checked and what you saw — that level of detail makes it much faster for us to verify and correct.
Thanks for taking the time to read this far. Whatever the reason for reaching out, we'll do our best to give you a straight answer.